Shipping starts with a confirmed consignment
Shipping describes the movement of finished goods after dispatch. It is separate from artwork review, proof approval and production time. A useful shipping record connects the order reference, packed quantity, delivery address, contact details and selected transport arrangement to the finished consignment.
Before relying on an arrival date, review the complete delivery planning information. The delivery page explains how the required arrival date relates to artwork approval, production release, finishing, packing, dispatch and transit.
UK shipping charges and destinations
Standard UK shipping starts from £2.99. The final charge depends on the packed order, destination and delivery requirement, so it is confirmed in the custom quote rather than treated as a universal price for every consignment.
Provide the complete delivery address before approval. Include the postcode, recipient or department, telephone number and any access, booking-in or reception instructions that may affect handover. If the tags must go to a fulfilment centre, packer or event venue, identify that destination rather than supplying only the ordering company’s address.
Address changes and split shipments
Request an address change before dispatch. Once a parcel has entered the carrier network, a change may be unavailable, delayed or subject to an additional charge. The team must confirm any revised instruction before it is treated as part of the order.
State split-shipment requirements during quotation. Sending different quantities to shops, warehouses or production partners changes packing, labelling and transport work. Each destination should have an allocated quantity and named contact so the dispatch plan can be checked against the order.
Tracking and attempted delivery
Where tracking forms part of the confirmed shipping service, the tracking reference relates to carrier movement after dispatch. It does not indicate whether artwork is approved or whether the order is still in production. Use the order reference when asking about manufacturing status and the tracking reference when asking about carrier movement.
The recipient is responsible for supplying an accessible address and monitoring any carrier instructions. A missed attempt, incomplete address or unavailable loading point can affect the final handover. If the parcel appears delayed, compare the tracking record with the confirmed address before contacting the team.
International shipping enquiries
International shipping is reviewed against the destination and order before confirmation. Transport availability, documentation, import charges, taxes and local handling requirements may differ by country. Do not assume that a UK shipping price or delivery expectation applies to an overseas destination.
Send the destination country, postcode, quantity and target arrival date with the product brief. The available arrangement and responsibility for destination charges must be confirmed in writing before the order proceeds.
Missing or damaged consignments
Report a missing or visibly damaged consignment promptly with the order reference, delivery address, tracking information and a description of what happened. For damage, keep the outer packaging, carrier label and affected products while the issue is reviewed; photographs of each can help distinguish transit damage from a production issue.
Product faults, incorrect goods and return instructions are handled under the returns and refund policy. Do not send goods back without first receiving the appropriate review and return instructions.