We’re committed to delivering high-quality custom swing tags and packaging. Since every order is made-to-order, we do not accept returns unless there is a printing issue, damage, or a defect caused by us. If you receive a faulty item, we’re happy to review it and issue a full refund if it qualifies.
Products are only eligible for a return if they’re in unused condition and original packaging. We do not accept returns for custom items damaged by the customer or based on design errors submitted during the order.
To request a return, please email sales@customswingtags.co.uk within 3 days of delivery. Include a detailed explanation of the issue along with photos or a short video clearly showing the problem. Once approved, we’ll send you a Return Authorization Number (RA#) and the return address.
You’ll need to ship the item back using a trackable delivery service. Please note, we are not responsible for lost or untracked returns.
Once your return arrives and is reviewed, we’ll issue a full refund to your original payment method. A confirmation receipt will be emailed once the refund is processed.
LATE OR MISSING REFUNDS
We process refunds as soon as your return is approved and received. The refund leaves our end immediately, but please understand it may take time to reflect in your account.
- First, double-check your bank account or credit card statement.
- Then, contact your card provider — posting delays can happen.
- Some banks take up to 30 working days to show the transaction.
If you’ve done all this and still haven’t received your refund, reach out to us at sales@customswingtags.co.uk — we’re here to help.
HOW LONG DOES DELIVERY TAKE?
We aim to dispatch all orders within 2–5 business days. The exact delivery timeline will be provided at the time of your order, based on your location and shipping method. If your parcel hasn’t arrived within the estimated timeframe, please contact our support team.
(Note: This excludes issues caused by incorrect shipping details or missed deliveries.)
CAN I GET A TRACKING NUMBER?
Yes. Once your order ships, we’ll email your tracking number as soon as it’s available.
I ENTERED THE WRONG ADDRESS — CAN I CHANGE IT?
If you’ve made an error in your shipping address, email us immediately. We’ll do our best to catch it before production or shipping, but we can’t guarantee changes once the order is processed.
We are not liable for orders sent to incorrect or incomplete addresses provided by the customer. Orders are fulfilled based on exactly what you enter.
CAN I CANCEL MY ORDER?
Once your order is in production or dispatched, it cannot be cancelled. If you request a cancellation before production starts, a 15% cancellation fee will be applied to cover admin and restocking costs.
INVALID REASONS FOR REFUND OR CANCELLATION
To keep offering competitive pricing, we cannot approve refunds for the following reasons:
- “I no longer want it.”
- “I found it cheaper elsewhere.”
- “I changed my mind after ordering.”
Please be sure of your purchase before submitting. Once your order is placed, it becomes part of a legally binding custom production.